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2021 Receptionists and Information Clerks Salary Guide

Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.

Receptionists and Information Clerks Salary

Salary

$30.1K

Growth

5%

Bright Outlook

Bright

Green

No

Receptionists and Information Clerks Job Description

Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.

Also known as:

Clerk Specialist, Community Liaison, Front Desk Receptionist, Greeter, Member Service Representative, Office Assistant, Receptionist, Scheduler, Senior Receptionist, Unit Assistant

How Much Do Receptionists and Information Clerks Make ? 2021

Percentile 10% 25% 50% (Median) 75% 90%
Annual Wage $21,130 $25,050 $30,050 $36,680 $43,380
Hourly Wage $10.16 $12.05 $14.45 $17.64 $20.86

How Much Do Receptionists and Information Clerks Make ? 2021

Percentile
10%
25%
50% (Median)
75%
90%
Annual Wage
$21,130
$25,050
$30,050
$36,680
$43,380
Hourly Wage
$10.16
$12.05
$14.45
$17.64
$20.86

Receptionists and Information Clerks Tasks

  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Schedule appointments and maintain and update appointment calendars.
  • Hear and resolve complaints from customers or the public.
  • File and maintain records.
  • Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
  • Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
  • Receive payment and record receipts for services.
  • Transmit information or documents to customers, using computer, mail, or facsimile machine.
  • Calculate and quote rates for tours, stocks, insurance policies, or other products or services.
  • Analyze data to determine answers to questions from customers or members of the public.
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
  • Process and prepare memos, correspondence, travel vouchers, or other documents.
  • Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
  • Keep a current record of staff members' whereabouts and availability.
  • Take orders for merchandise or materials and send them to the proper departments to be filled.
  • Take orders for merchandise or materials and send them to the proper departments to be filled.
  • Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
  • Schedule space or equipment for special programs and prepare lists of participants.
  • Enroll individuals to participate in programs and notify them of their acceptance.

What Activities Do Receptionists and Information Clerks Do?

  • Answer telephones to direct calls or provide information.
  • Schedule appointments.
  • Greet customers, patrons, or visitors.
  • Schedule appointments.
  • Respond to customer problems or complaints.
  • File documents or records.
  • Operate computers or computerized equipment.
  • Proofread documents, records, or other files to ensure accuracy.
  • Collect deposits, payments or fees.
  • Send information, materials or documentation.
  • Calculate costs of goods or services.
  • Analyze operational or research data.
  • Sort mail.
  • Distribute incoming mail.
  • Prepare business correspondence.
  • Discuss goods or services information with customers or patrons.
  • Record personnel information.
  • Order materials, supplies, or equipment.
  • Send information, materials or documentation.
  • Clean facilities or equipment.
  • Schedule operational activities.
  • Provide notifications to customers or patrons.

Typical Receptionists and Information Clerks Knowledge?

  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

What Are Typical Receptionists and Information Clerks Abilities?

  • Oral Expression - Communicating by speaking.
  • Speech Recognition - Recognizing spoken words.
  • Oral Comprehension - Listening and understanding what people say.
  • Speech Clarity - Speaking clearly.
  • Written Expression - Communicating by writing.
  • Written Comprehension - Reading and understanding what is written.

What Are Typical Receptionists and Information Clerks Skills? 2021

  • Active Listening - Listening to others, not interrupting, and asking good questions.
  • Speaking - Talking to others.
  • Service Orientation - Looking for ways to help people.

What Are Typical Receptionists and Information Clerks Interests?

  • Conventional - Occupations related to Conventional interests frequently involve following set procedures and routines. They include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
  • Enterprising - Occupations with Enterprising interests frequently involve starting up and carrying out projects. Many involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
  • Social - Occupations with Social interests frequently involve working with, communicating with, and teaching people. Most involve helping or providing service to others.

What Is The Projected Employment For Receptionists and Information Clerks ? 2021

Location 2018 Employment 2028 Employment Percent change Annual projected job openings
United States 1,101,500 1,160,800 5% 157,900

What Is The Projected Employment For Receptionists and Information Clerks ? 2021

Location
2018 Employment
2028 Employment
Percent change
Annual projected job openings
United States
1,101,500
1,160,800
5%
157,900

What Is The Required Receptionists and Information Clerks Education & Experience? 2021

  • High school diploma or equivalent
  • No work experience
  • Less than 1 month on-the-job training

Receptionists and Information Clerks Jobs Near Me .

Job Title Company Location Date Posted Federal Contractor

Receptionists and Information Clerks Jobs Near Me .

Receptionists and Information Clerks 2021 Salary Guide By State

Common Careers